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ILAC & SWORDS ILAC

Keeping Everyone Safe

Welcome Back

Following the latest Government announcement, non-essential retail is now open.

Takeaway and delivery is available from participating restaurants and cafes.

It’s now our turn to do our bit. When visiting the centre, we need you to follow all the safety guidelines we have set in place. You’ll see signs clearly displayed at the entrances and around the centre, reminding you of the need to social distance and not to shop in large groups.

  • There is a one-way system in place to help customers safely navigate the centre

  • Clear signage throughout the centre, reminding customers the importance of following social distancing guidelines and to avoid shopping in large groups

  • Face coverings are mandatory throughout the centre, and in all our retail stores

  • Using the centre’s communication channels including social media, digital in-mall displays and tannoy system to remind visitors about shopping safely

  • Rest assured, we've introduced enhanced cleaning procedures, with a clear focus on key customer touch points

  • Live monitoring of footfall to ensure there aren’t too many people in the centre at any given time

  • Fixed hand-sanitiser stations within the centre

  • Customers will be encouraged to use contactless payment with retailers for transactions

Please check for up-to-date details on store opening times by clicking here before visiting.


Frequently Asked Questions

Will your restrooms be open?

Yes – our restrooms and Family Friendly services are open, although we have introduced measures to ensure social distancing.

Which stores are open?

If you're planning on visiting a particular store, please visit their individual store page here for the latest information.

Can I use the lift?

Our lifts are available for use, but social distancing is required at all times. Please only enter a lift when it becomes vacant, as we are recommending one person or household per lift. Therefore, please allow for delays in your journey through our centre during peak times.

Are car parks open?

All car parks are open. For further information please visit here.

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